Thank you for shopping at Blackwoods Concrete and Creations! And while we hope that our customers are always satisfied with their purchase, we know that sometimes things can go wrong. But rest assured that we will do our very best to see that your issue is corrected in a timely manner and that you receive top notch customer service.
We will either exchange the product for you, or we will issue a refund depending upon the defect with the product. We do not issue refunds for misspelling of names, or logos, as we send out a proof for you to verify before we engrave the product.
Clearance items cannot be returned, as all sales are final. If your order arrives damaged, please contact us immediately so that we can replace the order. Return shipping is non-refundable, and we do recommend that you get a tracking number when returning any item.
We back our products and services 100% and offer a money back guarantee for all our products, services, and engraving.
We accept returns within 30 days of the shipping date. We ask that you would include original shipping receipt, as well as original packaging, and any pieces that were included with the items purchased.
Returns can be mailed directly to:
Blackwoods Concrete & Creations
408 Fayal Road
Eveleth, MN. 55734
If you have any questions about our Returns Policy or your order, please contact us:
Mail or In Person: 408 Fayal Road Eveleth, MN. 55734